Privacy Policy

Effective Date: 26-05-2025 At iPandaz, your privacy is our top priority. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with: General Data Protection Regulation (GDPR - EU) Digital Personal Data Protection Act, 2023 (India) WhatsApp / Meta Business Policies 1. Information We Collect We may collect the following data when you use our services: Personal Data: Name, email, phone number, business details. Usage Data: Message logs, templates, delivery reports. Technical Data: Device type, IP address, browser type, system logs. 2. How We Use Your Information We process your data to: Deliver and manage WhatsApp API services. Ensure compliance with WhatsApp and Meta requirements. Provide customer support and notify you about updates. Prevent fraud, misuse, and ensure security. Improve platform performance and user experience. Legal Basis (GDPR): Consent, Contractual necessity, Legitimate interest, and Legal obligation. 3. Sharing & Disclosure We do not sell your data. We may share data with: WhatsApp / Meta Platforms for message delivery. Trusted Service Providers (cloud hosting, payment processors, analytics). Legal Authorities (if required by law or regulatory compliance). All third-party partners are contractually bound to protect your data. 4. Data Security End-to-end encryption for WhatsApp message transmission. Firewalls, role-based access controls, and monitoring. Regular audits to detect and prevent breaches. 5. Your Rights You have the right to: Access your personal data. Correct inaccurate information. Delete / Erase your data (“Right to be forgotten”). Withdraw consent for processing. Data portability (request copy of your data). 📌 For India (DPDP Act): You can raise a grievance with our Data Protection Officer (DPO) if your request is not resolved. 6. Data Retention We retain data only as long as necessary for service delivery and compliance. Business message logs may be stored as per WhatsApp / Meta policy. Upon account closure, residual data is securely deleted or anonymized. 7. International Data Transfers Your data may be processed outside India/EU. When we do, we ensure compliance with applicable cross-border data transfer rules (such as Standard Contractual Clauses under GDPR). 8. Children’s Privacy Our services are for businesses only. We do not knowingly collect data from individuals under 18 years. 9. Updates to this Policy We may update this Privacy Policy. Updates will be posted on our website with a new effective date. 10. Contact Us For privacy-related requests, contact: 📧 Email: support@ipandaz.com 🌐 Website: www.app.ipandaz.com